Privacy & Cookies Policy

Searches and technical requests

A town, address or postcode entered in search is sent to our server to match directory records. The search is also placed in the page URL and may remain in your browser history or in a link you share. Avoid entering private or sensitive information. We do not offer a device-location feature or collect GPS coordinates through this directory.

Hosting and network providers necessarily process connection information such as IP addresses, requested pages, browser details and timestamps to deliver and protect the service. Our application request logger omits query strings from its request URL field, but that does not mean every browser, network or hosting log is anonymous.

Emails you choose to send

If you email support, the inbox receives your email address and the content and attachments you send. We use that information to handle the enquiry, investigate corrections and maintain appropriate records. Do not send passwords, payment details, betting-account information or identity documents. The published inbox may also receive enquiries for the operator’s other websites.

Why information is processed

We process requests to provide and secure the directory and handle enquiries, relying on legitimate interests where appropriate. We may also need to keep information to meet legal obligations. Where consent is required for a future optional feature, we will explain that feature and seek consent before enabling it. The site owner uses Google Search Console to review how pages appear in Google Search, including queries, impressions, clicks, and average position. This is Search results reporting, not an on-site tracking tag; Google handles Search Console data under its own privacy terms. We do not sell your search queries or provide a betting-account service.

Cookies and browser storage

Search results are held in memory while the page is in use and search parameters are stored in the URL, not a customer profile. Infrastructure providers may use technology needed for security or service delivery. Your browser lets you inspect or block cookies and clear history.

Silktide Consent Manager displays the site's choices for essential, analytics, and marketing storage. Optional analytics and marketing choices start disabled. Google Search Console reporting is separate from these cookie choices and does not add a visitor-tracking script to this site. No optional on-site analytics provider, advertising pixel, or marketing script is currently connected, so choosing an optional category does not activate a tracker that is not installed. Silktide stores your choice in browser storage so it can be remembered.

When you explicitly accept, reject or save a changed preference, we send the selected categories, action, notice version, and server-recorded time to our first-party consent log. A random browser ID helps group later changes from the same browser; it does not identify you by name or account and may be reset by clearing browser storage. Choices made before central logging was installed are not backfilled as historical records. The audit table and application logs do not store your IP address, full browser user-agent, name, email address, or page URL. For abuse prevention, the API may process an IP address briefly in memory (about 15 minutes); hosting providers also process technical connection data. If a submission cannot reach the server, a small pending record may be kept in browser storage and retried later. Consent records are retained for up to 24 months and expired entries are removed daily or when the audit service is used. These records are available only to the site operator through a protected admin page.

Use the Silktide cookie settings control to review or change your choice. Clearing browser storage may remove saved preferences and cause the consent prompt to appear again. Strictly necessary storage may still be used to provide core site functions.

Fonts, maps and external links

Pages may load fonts from Google Fonts, which sends technical request information to Google. Maps are outbound links rather than embedded live maps. Following a profile lookup, directions or Street View link shares the destination query or coordinates with Google and opens its service. Other external sites, including gambling-support services, handle information under their own policies. Their cookies and practices are outside this directory’s control.

The Betfred Online advertising buttons are outbound affiliate links through bfpartners.click. Clicking sends the affiliate campaign identifier and normal technical request information, such as your IP address and browser details, to the destination services. Those services may use their own cookies or tracking under their privacy and consent policies. We do not load a Betfred advertising script, tracking pixel or embedded advert on this site. Our Cookie settings choice applies to this directory, not to a different website you choose to visit.

Retention, service providers and transfers

We keep enquiry information only for as long as it is needed to deal with the issue, maintain reasonable records or meet legal requirements. Technical-log retention depends on the relevant hosting and security service. Email, hosting and font providers may process information outside the UK under their applicable arrangements. Contact us for information about an enquiry you have sent.

Your rights and concerns

Depending on the circumstances, UK data protection law gives you rights to request access, correction, erasure, restriction or portability, and to object to certain processing. Where processing depends on consent, you can withdraw it. Contact our support inbox with a privacy-related subject and enough information to identify the request, without sending unnecessary sensitive documents. You may also raise a concern with the Information Commissioner’s Office.

Changes to this policy

We will update this page when the directory’s data practices change. This policy describes Shop Opening Times, not the separate practices of Google, a bookmaker or another website you visit through a link.